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Privacy Policy

This Privacy Policy explains how on9aud.games collects, uses, stores, and discloses personal information of players and website visitors, in accordance with Australian privacy laws and online gambling regulations. The Policy applies to all users of on9aud.games and is effective as of 1 January 2025.

Who We Are

OBSERVE: Analyze the absence of explicit corporate identification and registration details, typical for nascent online-only operations.
EXPAND: For AU legal compliance, a data controller must be identified. In the absence of published corporate details, designate the operator as "on9aud.games" trading as the service entity.
REFLECT: Ensure regulatory contactability and accountability by providing the responsible person for privacy, referencing available data:

  • Operator: on9aud.games (no further legal entity information publicly disclosed as of 2025).
  • Contact for Privacy Matters: Georgia Campbell (Data Protection Officer), reachable via live chat at https://on9aud.games.
  • Email: Not explicitly provided; users may direct all privacy queries through live chat for escalation.
  • Legal Address & Registration: Not specified; operating with online presence only targeting Australia as of 2025.

Note: Where a more formal engagement is required, requests may be escalated by live chat to the DPO or designated privacy representative. on9aud.games undertakes to comply with all statutory obligations regarding operator identification and data protection as required by applicable Australian law.

What Personal Data We Collect

OBSERVE: Categorize the types of data collected for gambling operations and user account management.
EXPAND: Integrate broad definitions per AU Privacy Act 1988 and gambling industry standards.
REFLECT: Explicitly list and describe each category:

  • Personal Information: Full name, date of birth, residential address (where required), e-mail address, and phone number used for account creation, verification, and support.
  • Technical Data: IP address, device identifiers, browser type, operating system, connection logs, and access timestamps for security monitoring and service functionality.
  • Payment Data: Transaction records, account numbers, payment method details (e.g. bank or card), withdrawal preferences, and related KYC (Know Your Customer) documents as required by law.
  • Behavioral Data: Betting and gaming history, play session details, clickstream data, preferences, and user actions within the on9aud.games platform for responsible gaming and analytics.
  • Cookies & Tracking Technologies: Session cookies, persistent cookies, and technically similar identifiers for authentication, site navigation, advertising, and analytics.

Protective Clause: All personal data collected by on9aud.games is limited to that necessary for lawful operations and is handled in line with AU and industry best practices.

Legal Basis for Processing

OBSERVE: Determine the legal grounds for processing under AU Privacy Act and general legal principles.
EXPAND: Reflect industry standards such as requirements under KYC/AML, contract necessity, and consent for direct marketing.
REFLECT: Provide a legally robust outline:

  1. User Consent: Processing certain personal data (e.g., marketing communications) occurs on the basis of explicit user consent. Consent can be withdrawn at any time.
  2. Contract Performance: Data processing is essential to provide the gambling services offered via on9aud.games, including account registration, game provision, and payout execution.
  3. Legitimate Interests: Processing is performed for legitimate business purposes including the prevention of fraud and abuse, system improvement, analytics, and enforcement of platform rules, provided these interests are not overridden by user rights.
  4. Legal & Regulatory Compliance: Certain categories of data must be processed and retained to comply with statutory and regulatory obligations, specifically anti-money laundering (AML), counter-terrorism financing (CTF), and identity verification requirements mandated by Australian law.

Disclaimer: Where processing is required by law (e.g., suspicious transaction reporting), data may be retained and used even if other grounds do not apply.

Purpose of Processing

OBSERVE: Define service- and compliance-oriented purposes for which data is used.
EXPAND: Recognize multi-faceted use cases within online gambling context.
REFLECT: Enumerate main purposes:

  • Account Management: To register, authenticate, administer, and support player accounts on on9aud.games.
  • Service Provision and Game Operations: To operate all games, betting activities, and payment transactions securely and reliably.
  • Compliance: To meet obligations under Australian gaming laws and anti-fraud measures including identity verification and AML/CTF checks.
  • Analytics and Service Improvement: To analyze behavior trends, enhance game offerings, optimize website performance, and improve overall player experience.
  • Marketing (With Consent): To send promotional offers, newsletters, or updates; users are provided opt-out mechanisms in all such communications.
  • Risk Management and Fraud Prevention: To identify, investigate, and prevent cheating, fraud, and abuse on the on9aud.games platform.

Protective Clause: Data will not be used for purposes incompatible with those specified above unless otherwise required or permitted by law.

Disclosure & Sharing

OBSERVE: Consider all external and internal parties with whom personal data may be shared.
EXPAND: Identify lawful recipients, conditional scenarios, and user consent requirements.
REFLECT: List and describe sharing scenarios:

  • Payment Partners and Financial Institutions: For processing deposits, withdrawals, and preventing transactional fraud.
  • Service Providers: IT vendors, game software suppliers, identity verification services, and hosting providers are granted limited access solely for service enablement under contractual controls.
  • Regulatory Authorities: Disclosure is mandatory where required by AU gaming law or upon lawful request from government agencies, for example, in suspicious transaction reporting or dispute resolution.
  • Affiliates and Business Partners: With user consent, limited data may be shared for joint promotions or affiliate marketing programs.
  • Advertising Networks (With Consent): Non-identifiable data may be shared for targeted advertising where explicitly permitted by user.

Protective Clause: All third parties with access to personal data are contractually bound to maintain the confidentiality and security of such data and may not use it for any purpose other than those authorized by on9aud.games.

International Transfers

OBSERVE: Recognize potential for cross-border data flows, common in the online gaming sector.
EXPAND: Assess relevant protections for personal data when transmitted overseas as required under the AU Privacy Act.
REFLECT: Outline policy and safeguards:

  • Data Hosting and Support Services: on9aud.games may transfer or allow access to personal data outside Australia (e.g., servers, international service providers), but only to countries with robust privacy regimes or protective contracts in place.
  • Protection Standards: All recipients are required to provide data protection standards substantially similar to those required by Australian law (Privacy Act 1988), including the use of standard contractual clauses where necessary.
  • User Safeguards: Where data is transferred to jurisdictions without adequate statutory protections, on9aud.games will implement appropriate legal and technical safeguards and will inform users accordingly.

Regional Compliance Note: Personal data is never sold or transferred for purposes unrelated to the gaming service, and all international transfers comply strictly with AU regulatory requirements.

Data Retention

OBSERVE: Identify minimum and maximum statutory retention periods applicable to gambling operations in AU.
EXPAND: Articulate clear retention timelines, user rights, and deletion processes.
REFLECT: Set out detailed data lifecycle management:

  • Active Account Data: Personal data is retained as long as the user maintains an account with on9aud.games.
  • After Account Closure: Most personal data is retained for up to 5 years from closure to comply with AML, record-keeping, and regulatory obligations. This includes transaction history and KYC documents.
  • Deletion Criteria: Data will be securely destroyed or anonymized when it is no longer required for legal, regulatory, or operational purposes, or upon user request where legally permissible.
  • Exception - Legal Holds: If required by law, certain data may be retained beyond stated periods for the purpose of defending legal claims or pending regulatory investigation.

Retention Review: on9aud.games reviews its data retention policies annually to ensure compliance with current Australian legal requirements for 2025.

Your Rights

OBSERVE: Map individual rights under the Australian Privacy Act and industry standards.
EXPAND: Address the process for exercising each right and the scope of available remedies.
REFLECT: Summarize key user entitlements:

  • Access: You have the right to request access to the personal information held about you by on9aud.games at any time.
  • Correction: You may request correction of inaccurate or outdated personal information.
  • Erasure ('Right to be Forgotten'): Subject to legal obligations, you may request deletion of your account and associated data.
  • Restriction: You may request a temporary restriction of processing while a correction or objection request is being evaluated.
  • Objection: You have the right to object to direct marketing or to processing undertaken on grounds of legitimate interest.
  • Data Portability: Upon request, a copy of your personal data can be provided in a commonly used machine-readable format, subject to technical feasibility.
  • Withdrawal of Consent: Where processing is based on your consent, you may withdraw consent at any time through your account dashboard or by contacting the Data Protection Officer.

Exercise of Rights: To exercise any rights, please reach out via live chat at https://on9aud.games. on9aud.games will respond to all requests in accordance with the Australian Privacy Act 1988 as updated for 2025.

Cookies & Tracking Technologies

OBSERVE: Identify cookie types and functional categories relevant to gambling platforms.
EXPAND: Provide control mechanisms for users in line with transparency principles.
REFLECT: Offer a breakdown and management options:

  • Session Cookies: Temporary cookies essential for secure login and gameplay, expiring when the browser session ends.
  • Persistent Cookies: Stored for a defined period to remember user preferences, settings, and login status across visits.
  • Third-Party Cookies: Deployed by analytics providers (such as Google Analytics) or carefully vetted advertising partners, subject to user consent where required.

Purposes: These technologies are used for website functionality, statistical analytics, user experience improvements, and, with consent, advertising personalization.

Management: Users can control cookies using their browser settings (block or delete cookies at any time) or via cookie settings panel where available within their account dashboard. Disabling cookies may impact some service features or gameplay functionality.

Disclaimer: By using on9aud.games, you consent to the use of cookies as described, subject to individual management preferences.

Data Security

OBSERVE: Review technical and organizational measures required by AU law for gambling data.
EXPAND: Employ industry-accepted best practices for online gambling environments.
REFLECT: Specify comprehensive safeguards:

  • Encryption: All sensitive data in transit and at rest is protected by industry-standard encryption protocols (SSL/TLS, AES-256).
  • Access Controls: Only authorized personnel with a strict access "need to know" basis may handle personal data. Access is regularly reviewed and revoked upon staff role changes or terminations.
  • Security Audits: on9aud.games schedules regular internal and external security testing, including vulnerability assessments and independent audits at least annually.
  • Staff Training: All employees with access to personal information receive mandatory privacy and security awareness training upon onboarding and annually thereafter.
  • Incident Response: A comprehensive incident response plan ensures rapid containment, notification (where required), and regulatory reporting in line with AU breach notification laws.

Protective Clause: While on9aud.games implements advanced safeguards, no internet service can guarantee absolute security. Users are responsible for maintaining the confidentiality of their credentials and for reporting any suspected unauthorized activity immediately through live chat support.

Complaints & Contacts

OBSERVE: Specify privacy-related inquiries and complaint procedures under AU law.
EXPAND: Enable user escalation and independent oversight mechanisms.
REFLECT: Set out detailed contact and process:

  • Data Protection Officer (DPO): Georgia Campbell (representing on9aud.games for privacy matters). All privacy inquiries or requests should be made via live chat at https://on9aud.games.
  • Complaint Procedure:
    • Submit your complaint via live chat; your issue will be logged and acknowledged within 3 business days.
    • If unresolved, the complaint may be escalated to the DPO; a detailed response will be provided within 30 days.
    • If dissatisfied with the outcome, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC), website: https://www.oaic.gov.au/.

Protective Clause: on9aud.games is committed to resolving all privacy complaints promptly and in strict accordance with Australian privacy and gambling laws as of 2025.

Updates

OBSERVE: Review standard policy update notification requirements under AU privacy law.
EXPAND: Mandate timely communication of material changes affecting data processing.
REFLECT: Describe update mechanisms and effective dates:

  • Notification of Changes: on9aud.games reserves the right to amend this Privacy Policy as required to reflect changes in applicable law, regulatory requirements, or business practices.
  • User Notification: Substantive changes will be communicated via prominent notice on https://on9aud.games and, where practicable, via direct notification to account holders.
  • Current Version: Users are encouraged to review this page regularly. The current version is effective as of 1 January 2025.

Protective Clause: Continued use of on9aud.games after policy updates constitutes acceptance of the revised terms. Material changes affecting your rights will be highlighted for your attention.