Responsible Gaming

Responsible gaming means making informed, conscious choices and enjoying casino entertainment in a safe way that avoids harm. The primary objective is to maximise enjoyment while minimising risk, recognising that gambling should never interfere with personal wellbeing or daily life. on9aud.games is committed to supporting every player by offering guidance, helpful resources, and effective risk-management tools to ensure gaming remains a positive experience for all users.

Risk Awareness

OBSERVE: Identification of risk is foundational to legal and ethical gambling operations in Australia. Compliance requires clear articulation of warning signs and provision of screening tools for self-check.

EXPAND: Australian standards demand operators provide accessible means for early detection and user self-assessment, helping players reflect on wagering behaviours that may indicate the onset of problem gambling.

REFLECT: The following information is offered to help users recognise potential problems, in accordance with the Australian National Consumer Protection Framework:

Signs of Problem Gambling

• Increased Frequency: Regularly gambling more often, or longer, than intended.
• Preoccupation: Frequently thinking about gambling, even outside play sessions.
• Chasing Losses: Increasing wager amounts to recover previous losses.
• Neglecting Responsibilities: Skipping work, school, or neglecting family, social or financial duties due to gambling.
• Borrowing or Selling: Seeking funds to continue gambling activities.
• Concealment: Hiding gambling activities or associated financial issues from family or friends.

Self-Assessment Checklist

• Do you often gamble more time or money than you initially planned?
• Have you tried to cut back or stop gambling, but were unsuccessful?
• Do you feel restless or irritable when not gambling?
• Are you gambling to escape difficulties or relieve negative feelings?
• Have you lied to others to conceal your gambling?
• Is gambling negatively affecting your work, study, or relationships?

If you answer "Yes" to one or more questions, it may be time to seek assistance. Please review the support resources below for confidential help.

Regional Compliance Note: Content adheres to AU's National Consumer Protection Framework and is tailored to Australian player needs and regulatory obligations as of 2025.

Limits & Tools

OBSERVE: Mandatory provision of user-controlled spending and time-management tools is a regulatory standard in Australia. Operators must ensure all players can access, set, and adjust limits within their account settings.

EXPAND: All limit-setting tools and features must be accessible via the on9aud.games personal account interface, giving players real-time control and transparency over their gambling.

REFLECT: on9aud.games offers comprehensive control over deposits and session times, aligning with the highest responsible gambling standards in the AU market.

How to Set Deposit Limits

1. Access Account: Log in to your user profile at on9aud.games. Navigate to 'Account Settings'.
2. Find "Limits": Select the 'Deposit Limits' section.
3. Input Values: Enter your preferred maximum amounts for daily, weekly, and monthly deposits.
4. Confirm and Save: Review your settings, then confirm. New limits take effect immediately and cannot be increased for at least 24 hours, per AU regulation.

Time Limits and Breaks

1. Session Timers: Within your profile, enable a session timer to track your gaming duration. Set a maximum allowable play period per session; the system will automatically remind you and log you out upon reaching the limit.
2. Time-Out (Short Pause): To take an enforced break, go to the 'Time-Out' section and select a pause period (from 24 to 72 hours). Confirm your choice; you will be logged out and access will be blocked until the time-out expires.

Legal Obligation: All limit-setting decisions are confidential, user-controlled, and enforceable under AU Consumer Protection regulations for online gambling. The operator cannot override or reduce limits within the minimum statutory cooling-off periods.

Self-Exclusion

OBSERVE: Australian law mandates clear paths to both temporary and permanent self-exclusion. The operator must document processes, ensure accessibility, and inform users of the legal consequences and outcomes of self-exclusion actions.

EXPAND: The self-exclusion program at on9aud.games is structured to meet all AU standards, with timelines ranging from six months up to lifetime bans, full account blocking, and refund/withdrawal protocols clearly defined.

REFLECT: The following steps provide players with detailed instructions and protective information about the self-exclusion process.

Steps to Self-Exclude

1. Access the Self-Exclusion Section: Log in to your on9aud.games account. In your user dashboard, select 'Responsible Gaming' > 'Self-Exclusion'.
2. Choose Period: Select from available exclusion options: 6 months, 12 months, 2 years, or lifetime.
3. Confirm Decision: Follow the prompts, acknowledge the consequences, and submit your request. You may be required to verify your identity for security.
4. Contact Support: For assistance, use Live Chat. For urgent or special cases, refer to the support email and legal contacts below.

Consequences & Legal Protections

• Account will be immediately suspended for the chosen period; you cannot log in, place bets, or access games until expiry/lifting of the exclusion.
• All outstanding balances will be refunded in accordance with AU financial protections; withdrawal of funds must be arranged before the exclusion is finalised.
• No marketing or promotional materials will be sent during the exclusion period.
• Permanent (lifetime) exclusion cannot be reversed in compliance with AU law.

Legal Obligation: Self-exclusion cannot be revoked before the expiry of the agreed period. The operator undertakes to maintain the privacy and security of all clients within self-exclusion protocols as required by AU law and does not permit circumvention by re-registration.

Support Resources

OBSERVE: Comprehensive access to external help is a key legal and ethical requirement. AU mandate obliges display of up-to-date national and international support contacts.

EXPAND: Support resources must be described, with clear information on what aid is offered and how to contact each organisation. All resources listed are independently governed and confidential.

REFLECT: The following organisations are available to all on9aud.games players:

• Gambling Help Online (Australia): 24/7 support, free counselling, information, and referral for AU residents.
  Website: gamblinghelponline.org.au  |  Phone: 1800 858 858
• Gamblers Anonymous Australia: Peer support groups for those wanting to stop gambling, including online meetings and self-help resources.
  Website: gaaustralia.org.au
• GAMCARE (UK/EU): Confidential advice and specialist support for all affected by problem gambling.
  Website: gamcare.org.uk  |  Phone: +44 808 8020 133
• National Gambling Helpline (UK): For general international support when accessing Australian lines is not possible.
  Phone: +44 808 8020 133
• Other Resources: gamblingtherapy.org (online support in multiple languages, including AU access).

All organisations listed guarantee confidentiality and offer both immediate crisis help and longer-term rehabilitation support.

Help for Family

OBSERVE: Family support is a critical sub-obligation under AU's responsible gambling law. Operators must equip affected families with resources and guidance for intervention.

EXPAND: Best-practice requires practical, compassionate advice for helping loved ones approach those experiencing gambling issues, as well as direct links to group and professional support.

REFLECT: If you are concerned about someone's gambling on on9aud.games:

How to Help

• Approach the person calmly and non-judgementally. Express concern and listen to their perspective without criticism.
• Encourage open dialogue, focusing on specific behaviours and effects, not blaming or lecturing.
• Discuss professional help and remind them of available independent resources (see above).
• Respect the individual's privacy, but support self-exclusion or limits if requested.

Family Support Groups & Next Steps

• Gambling Help Online - Family and Friends Resources: Forums and live chat for affected others.
• GamCare Family Support: Advice, live chats, and virtual groups for families and friends.
• Consider consulting a professional counsellor, social worker, or clinical psychologist (referrals available via Gambling Help Online).
• Call Australian National Helpline (1800 858 858) for crisis intervention or ongoing advice.

Family and friends play a vital role; acting early and seeking help protects everyone involved.

Operator's Commitment

OBSERVE: AU law requires operators to perform active behavioural monitoring, communicate risk warnings, and intervene when evidence of potentially harmful play is identified.

EXPAND: All risk-detection and intervention practices at on9aud.games are performed in strict accordance with AU Consumer Protection Framework (2025 revisions) and applicable international best standards for player safety.

REFLECT: Player safety is a legal and ethical priority. The following operator protocols are in continuous effect:

Internal Risk-Check Procedures

• Automated Behaviour Analysis: Player activity is monitored for signs of high-risk patterns, such as sudden increases in deposits, repeated session extension requests, or frequent time-outs.
• Warning Messages: When risky patterns are detected, on9aud.games may send automated pop-up notifications and emails advising a review of limits, or suggesting support resources.
• Support Team Intervention: If high-risk or compulsive behaviour persists, the responsible gaming team may proactively contact the affected player via site messages or live chat, recommending support or proposing account limitations.

Conditions for Contact: Interventions occur if behavioural triggers, such as frequent attempts to override limits, suggest risk of harm. All contacts prioritise privacy and are documented for legal compliance.

Legal Obligation: Player privacy is protected under Australian privacy law. All risk analysis processes are designed to identify risk while respecting user confidentiality.

Updates

OBSERVE: Transparency requires regular updates and clear notification of all changes to responsible gaming terms or tools; AU law mandates timely communication to players.

EXPAND: All updates are recorded and promptly published on the official website. Users are notified via website banners and/or email to the address registered in their account.

REFLECT: The responsible gaming policy presented here is effective immediately and applies to all user activity on on9aud.games in Australia. Players will be notified of any material changes by:

• Prominent banners or alerts on on9aud.games
• Direct emails to your registered address

Last updated: 14 June 2025

Contact & Feedback

OBSERVE: Direct communication channels must be provided for all responsible gaming queries and requests for self-control or support.

EXPAND: In compliance with AU regulatory standards, on9aud.games provides a dedicated live chat and a secure feedback form for confidential and prompt assistance.

REFLECT: For all requests related to responsible gaming:

• Live Chat: Available 24/7 via on9aud.games (main page, lower-right corner).
• Feedback & Support Form: Access through the official website's contact section for direct support or to request account controls.

Note: All communication is treated as confidential and prioritised by the responsible gaming support team at on9aud.games. As of June 2025, these channels represent the official means of seeking help and providing feedback for users in Australia.